The Royal Palm Hotel offers guests unsurpassed attention to detail


Above and beyond

The Royal Palm Hotel, one of the more luxuriant hotels in Durban, offers attention to detail that few other hotels offer.

General Manager, Simon Bailey, says; “Our key driver is to ensure that guests really feel at home, and that we have truly taken the time and effort to notice the things that they prefer, as that is true customer service, and something that my entire team and I strive for.”

Indeed, the Royal Palm Hotel has implemented a programme that includes recording guest preferences for things such as pillows, newspapers and other interests, so that their guests can be provided with relevant perks.

“The driving force behind these and other such ideas that will be implemented in our loyalty programme, is for our entire staff to spend more time on the floor getting to know our guests and their likes and dislikes, and ensuring that this information is disseminated in such a way that it develops a profile on our loyal guest,” adds Simon.

Royal Palm Hotel is perfect for business and holiday visitors

Once you’ve visited this stunning hotel, you will understand that the attention to detail in the service and loyalty programme is a natural progression from the incredible design, amazing features and beautiful décor.

The hotel caters for both the executive businessman as well as the discerning holiday maker.

There are 94 luxury apartments, which include 14 penthouses, 60 luxurious Executive Suites, 10 spacious Executive Deluxe rooms and 10 two-bedroom Executive Suites. The penthouse suites are ideally suited for large families and can sleep up to six people.

The state-of-the-art conference venue provides catering for private and corporate events and the Thyme@Royal Palm restaurant is a culinary delight. Meanwhile, the Health & Vitality Centre offers a full range of exercise equipment as well as a sauna and showers. 

Location, location, location

The Royal Palm Hotel is located on the prestigious Umhlanga Ridge opposite the Gateway Theatre of Shopping. 

Close by, the N2 freeway provides quick access to the rest of Durban and all that it has to offer visitors. The famous beaches of Umhlanga are also just down the road.

To book your stay or for any enquiries, call 031 581 8000 or visit them online at

For great savings on life’s little pleasures visit Bargain Buys!  Know somebody who is getting married, Wedding and Function can assist.  Have kids, then you need to visit Kids Connection.

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Contact Franchisee Alison Kirk
eThekweni contact number 031 764 7425
eThekweni email address