What is the Municipality's Policy on water leaks?

SEPTEMBER 18, 2017

Overstrand Municipality offers assistance for high water leak accounts for residents and businesses who meet predetermined criteria / requirements.

To be eligible for a water leakage discount, the following applies:


6.8 Customer assistance programmes

6.8.1 Water leakages:

  1. If the leakage is on the customer’s side of the meter, the customer will be responsible for payment of the full account.

  2. Water leakage discount will not be considered in the instance of irrigation systems.

  3. A customer will qualify for a Water Leakage Discount upon application on the prescribed form within 45 days after the leak has been repaired, which application will only be regarded as a valid application if complete information and documentation as prescribed is received and:


  • Where the loss of water resulted from malicious damage to external pipes & fittings and where this act was reported to the South African Police Service (SAPS) and a case number was allocated;
  • the leak was repaired within 10 working days since its detection;
  • the customer applied only once in a cycle of 30 months for a discount; and
  • proof of repair and costs as well as the date of repair, or a sworn affidavit from any person who has repaired the leak, has been submitted
  • Discount for usage, will be calculated over the period the leak was present and will be equal to the consumption above the normal consumption of the customer at the rebate tariff applicable, subject to a maximum period of 3 months.

  1. A discount will be applicable on the excess sewer consumption charge as  calculated.

  2. It is the responsibility of the customer to control and monitor his/her consumption.

The full Customer Care, Credit Control and Debt Collection Policy is available on the Overstrand website www.overstrand.gov.za, click on Documents/Policies

Feel free to direct any questions regarding municipal services to enquiries@overstrand.gov.za and be sure to visit your nearest municipal office to verify your account details.

Kleinmond  (028 271 8400 or 028 271 8465); Hermanus (028 313 8000 or 028 313 8196); Stanford (028 341 8500 or 028 341 8516) and Gansbaai (028 384 8300 or 028 384 8328).

After hours’ services have been centralised and all above numbers will automatically be diverted to the Overstrand‘s  24 hour Control Room (028 313 8000 / 8111).

Contact Franchisee Liande Barnard
Overberg contact number 086 163 6845
Overberg email address liande@homefoodandtravel.co.za